Contact Us

Effective date and last updated: October 26, 2026

For product questions, order updates, cancellations, delivery concerns, returns or privacy requests, email service@lunvexal.com or call +86 29-38020286 during our published support hours. International calling charges may apply. Email is available for submitting requests at any time.

For order inquiries, include your order number, the email used at checkout and a brief explanation. For damaged, defective or incorrect items, include photographs where reasonably available. Do not send your complete payment card details, account password or unnecessary identity documents.

We aim to respond within two business days. If you have not received a reply, please check your spam folder and contact us again using the same order number. Return requests must be submitted within 30 calendar days after delivery. Our team will provide the appropriate warehouse address and instructions; do not send returns to the registered business address unless we specifically direct you to do so.

To track an order, use the tracking link in the shipping confirmation email. If it is missing or does not work, email us and we will help locate the shipment. For privacy requests, use the subject line Privacy Request.

Business Information

Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.

Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.

Website: https://lunvexal.com

Email: service@lunvexal.com

Telephone: +86 29-38020286

Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.