FAQ
Effective date and last updated: October 26, 2026
Who operates Lunvexal?
Lunvexal is operated by the company identified in the business information below. The same company is the seller for purchases through lunvexal.com.
Where do you deliver?
Our standard delivery service covers the contiguous United States. We do not currently offer standard service to Alaska, Hawaii, U.S. territories, APO/FPO addresses or other countries. If an address cannot be serviced, we will notify you and refund any unfulfilled order.
How long will an order take?
Processing normally takes 1–3 business days after payment confirmation. Standard transit is estimated at 7–12 business days after dispatch, making the usual total estimate 8–15 business days. Business days exclude Saturdays, Sundays and U.S. federal holidays. These are estimates, not guaranteed arrival dates.
What does shipping cost?
Shipping charges are calculated at checkout and shown before you pay. There is no standing free-shipping threshold under this policy. Product prices are in USD; applicable taxes and shipping are shown separately before payment.
Where will my order ship from?
Orders may be fulfilled through our own or partner facilities and may travel internationally. We do not promise U.S. dispatch. Contact us before purchase if shipment origin or potential international return costs affect your decision.
How can I pay and track my order?
Use one of the payment options displayed at checkout. Once dispatched, your order receives a shipping confirmation with tracking information. Allow up to three business days for the first tracking scan.
Can I change or cancel an order?
Email us within 12 hours of placing the order and before dispatch. If the order has not shipped, we will process an eligible cancellation without a cancellation fee. After dispatch, the Return Policy applies. Changes require confirmation and may not be possible once fulfillment has begun.
Can I return an item?
Request an eligible return within 30 calendar days after delivery. For change-of-mind returns, skincare products must be unopened, unused and in their original packaging, with included accessories and any original hygiene or tamper-evident seals intact. Opening the outer shipping box alone does not affect eligibility. Opened, tested or used products are not eligible for change-of-mind returns. Damaged, defective, incorrect or materially misdescribed goods remain eligible for an appropriate remedy at no additional cost. Customers pay return shipping for change-of-mind returns. Contact service@lunvexal.com for approval and the correct return address before sending any items. Please see our Return Policy for full details.
When will I receive a refund?
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Approved cancellation refunds are issued within 5–10 business days after cancellation confirmation. Banks may need additional posting time. No restocking fee applies.
What if tracking says delivered but I cannot find the parcel?
Check safe locations and with household members, then contact us. We investigate with the carrier and do not reject a claim solely because tracking shows Delivered.
How do I manage privacy preferences?
A cookie preferences panel opens automatically when you first visit our website in a new browser session. Use the available options to accept, decline or manage optional cookies. For privacy requests, contact service@lunvexal.com. Please see our Privacy Policy for more information.
Business Information
Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.
Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.
Website: https://lunvexal.com
Email: service@lunvexal.com
Telephone: +86 29-38020286
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.
