Privacy Policy

Effective date and last updated: October 26, 2026

Scope and responsibility

This policy explains how the company identified below handles personal information when you visit lunvexal.com, place an order or contact customer service. That company is responsible for the processing described here. This policy does not govern independent third-party websites.

Information we process

We collect details you provide, such as your name, email, phone number, delivery and billing addresses, order details, customer service messages and return information. If accounts are offered, we process account information. Payment providers process card or payment credentials; we receive the payment status and transaction references needed to handle an order rather than requiring full card details by email.

When you use the site, we may collect IP address, browser and device information, approximate location, pages viewed, referral information and interactions. Cookies and similar technologies may support essential functions, analytics and advertising, subject to applicable consent and opt-out requirements.

Purposes and legal bases

We use information to process payments, fulfill and track orders, handle returns, answer requests, maintain security, prevent fraud, meet tax and legal obligations and improve the store. Where a legal basis is required, processing relies on contractual necessity, legal obligations, legitimate interests balanced against your rights, or consent for activities that require it. Marketing messages are sent only with an appropriate legal basis, and you can unsubscribe at any time.

Recipients and advertising

We share relevant information with service providers that perform hosting, store operations, payment processing, fulfillment, delivery, customer support, fraud prevention and analytics. Advertising partners may receive device identifiers and browsing events when enabled and permitted. We do not provide payment credentials to advertising partners. Disclosure may also be necessary for legal obligations, protection of rights or a business transfer subject to appropriate safeguards.

We do not sell personal information for money. Some advertising disclosures may nevertheless count as a sale, sharing or targeted advertising under state privacy laws. Where those rules apply, you may opt out through available privacy controls or by emailing us. We honor legally required opt-out preference signals, including Global Privacy Control, for the relevant browser and processing.

Cookies and choices

Essential cookies support functions such as checkout and security. Optional analytics and advertising technologies are subject to applicable consent requirements. Where consent is required, optional technologies must remain disabled until consent is given. You may reject non-essential cookies, adjust your preferences or withdraw consent using the site's consent controls. Browser settings can also restrict cookies, although essential features may be affected. Withdrawing consent does not affect prior lawful processing.

Retention and security

We retain information only as long as reasonably needed for the purposes described, including legal, accounting and dispute requirements. Retention varies by record type; order and tax records may need to be retained after an account closes. We use reasonable technical and organizational safeguards, but no transmission or storage system is completely secure.

International processing

Our operating company is based in China. Your information may be processed there and in countries where service providers operate. Where required, we use legally recognized transfer safeguards, such as applicable contractual protections, and apply the protections required by relevant law.

Your rights

Depending on your location and applicable law, you may request access, correction, deletion, a portable copy, restriction, objection, withdrawal of consent, or an opt-out of sale, sharing or targeted advertising. We do not discriminate for exercising applicable rights. Send requests to service@lunvexal.com. We may take proportionate steps to verify identity and authorized-agent authority. We will respond within the applicable statutory period, generally within one month for applicable EEA or UK requests or 45 days for applicable U.S. state requests, with permitted extensions and notice. You may appeal a denial by replying with Privacy Appeal and may complain to your local data protection authority or regulator.

Children and policy updates

The store is not directed to children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child supplied information so we can investigate and take appropriate action. We may update this policy for changes in processing or law, revise the date and provide additional notice where required.

Business Information

Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.

Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.

Website: https://lunvexal.com

Email: service@lunvexal.com

Telephone: +86 29-38020286

Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.