Shipping Policy
Effective date and last updated: October 26, 2026
Delivery area
Standard shipping is available to the contiguous United States. Alaska, Hawaii, U.S. territories, APO/FPO addresses and other countries are not currently covered. If we cannot service your address, we will contact you and refund the unfulfilled order.
Processing and delivery estimates
Orders normally require 1–3 business days for processing after payment confirmation. Standard delivery is estimated at 7–12 business days after dispatch, for an estimated total of 8–15 business days. Business days exclude weekends and U.S. federal holidays. No additional production period is included for standard items. Any made-to-order item must disclose its production period before purchase.
These are estimates, not guaranteed delivery dates. Inventory issues, peak periods, customs checks or carrier disruption may extend them. If we learn of a material delay, we will explain the revised estimate and available options. Where required, we will obtain consent to the delay or offer cancellation and a refund for unshipped goods.
Shipping charges and order totals
Shipping costs are calculated at checkout based on the destination and available service and are displayed before payment. No standing free-shipping threshold applies. Prices are in USD. Applicable checkout taxes are shown before payment. If international fulfillment may involve import duties or taxes payable by you, the arrangement and any known amount must be disclosed before purchase; we will not require payment of undisclosed import charges imposed by our chosen fulfillment arrangement.
Fulfillment origin and split shipments
Orders may be dispatched through our own or partner facilities, including international facilities, depending on stock and destination. A U.S. delivery address does not mean U.S. dispatch. Contact customer service before ordering if you need confirmation of an item's dispatch country. Orders may arrive in separate parcels; we will provide available tracking and will not add shipping charges without your agreement.
Tracking and address corrections
A shipping confirmation email provides tracking information once your order is dispatched. Allow up to three business days for the first scan. If there is no scan after that period or no movement for seven business days, contact service@lunvexal.com. Request address changes within 12 hours after purchase and before dispatch. A correction is not effective until we confirm it. If an address error prevents delivery, we will work with you on a reasonable solution and disclose any actual redelivery cost before you agree.
Delayed or missing parcels
Contact us if delivery exceeds the estimated window, a package appears lost or tracking says Delivered but you have not received it. We will investigate with the carrier, ask for reasonable supporting information and keep you informed. A Delivered scan alone is not grounds for automatically rejecting a claim. If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund without making you bear the cost of our shipping failure. Shipping risk is not automatically transferred to you when we hand a parcel to a carrier.
Damaged shipments and returns
Please report transit damage with photographs where reasonably available. We will offer a suitable remedy at no additional cost. Return requests are governed by our Return Policy, including the 30-calendar-day request window and refund processing within 5–10 business days after return receipt and inspection.
Business Information
Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.
Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.
Website: https://lunvexal.com
Email: service@lunvexal.com
Telephone: +86 29-38020286
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.
