Terms of Purchase
Effective date and last updated: October 26, 2026
Seller and agreement
The seller for purchases at lunvexal.com is the company identified below, trading as Lunvexal. These terms cover ordering and payment and incorporate our Shipping Policy and Return Policy. Mandatory consumer protections continue to apply.
Product details and availability
Review the product description, dimensions, materials, quantity, care instructions and any disclosed restrictions before ordering. We do not promise features or certifications that are not stated for an item. Availability may change. If an item becomes unavailable after payment, we will contact you and offer a refund or an alternative only with your agreement.
Order placement and acceptance
Check your contact details, delivery address and order summary before payment. The initial order acknowledgment confirms receipt of the order; acceptance occurs when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. We may refuse an order for genuine stock, payment, delivery or suspected fraud reasons, explain the decision where appropriate, and refund any payment for the unfulfilled order within 5–10 business days after cancellation confirmation.
Prices and payment
Prices are stated in USD. Shipping and applicable taxes are shown before you authorize payment. Use a payment method displayed at checkout and ensure you have permission to use it. Payment authorization or capture follows the selected payment provider's checkout process. Your bank may charge its own currency conversion or international transaction fees. Discounts are subject to their disclosed terms; we do not add undisclosed fees after purchase.
Fulfillment and delivery
We serve the contiguous United States. Processing normally takes 1–3 business days after payment confirmation, followed by estimated transit of 7–12 business days after dispatch. Business days exclude weekends and U.S. federal holidays. Shipping charges are calculated at checkout. Fulfillment may involve international partner facilities; we do not promise local U.S. dispatch. Tracking information is sent after dispatch. Our Shipping Policy explains delays, split shipments, loss and customs arrangements.
Changes and cancellations
Request a change or cancellation by emailing service@lunvexal.com within 12 hours of purchase and before dispatch. We process eligible unshipped cancellations without a cancellation fee. Changes require confirmation. Approved cancellation refunds go to the original payment method within 5–10 business days after confirmation. After dispatch, our Return Policy applies. We do not use this cancellation rule to reduce mandatory legal rights.
Returns and remedies
You may request an eligible return within 30 calendar days after delivery by contacting service@lunvexal.com.
For change-of-mind returns, skincare products must be unopened, unused and in their original condition and packaging, with any original hygiene or tamper-evident seals intact. Opening the outer shipping box alone does not affect eligibility. Opened, tested or used products are not eligible for change-of-mind returns.
Our return warehouse is located in China. Customers are responsible for the actual international return shipping costs to China for change-of-mind returns. No restocking fee applies. Original outbound shipping charges are not refunded for these returns unless applicable law requires otherwise.
After approval, we will provide the complete return warehouse address and instructions. Please dispatch the return within 14 calendar days of approval, or contact us if you reasonably need more time. Our registered business address is not the return warehouse address. Do not send goods to that address or the address on your original parcel unless instructed.
For damaged, defective, incorrect or materially misdescribed goods, we will cover necessary return shipping costs or provide another appropriate remedy at no additional cost to you, including applicable original shipping charges. These remedies are not subject to the unopened-only conditions for change-of-mind returns.
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. We aim to inspect returned goods within three business days after receipt. If no return is required, an approved refund is issued within 5–10 business days after confirming that decision. Your payment provider may require additional posting time.
Please refer to our Return Policy for full conditions. Nothing in these terms limits your mandatory consumer rights.
Order problems and disputes
Contact us promptly if an order is incomplete, delayed or incorrect. We will investigate and offer a proportionate resolution. Tracking that shows Delivered does not automatically dispose of a nonreceipt claim. You retain the right to contact your payment provider or relevant consumer authority; contacting us does not waive those rights. Applicable law and dispute handling follow the governing-law provision in our Terms of Service, preserving mandatory rights where you live.
Business Information
Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.
Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.
Website: https://lunvexal.com
Email: service@lunvexal.com
Telephone: +86 29-38020286
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.
