Terms of Service
Effective date and last updated: October 26, 2026
Operator and scope
The company identified below operates lunvexal.com under the brand Lunvexal. These Terms of Service govern use of the website. Purchases are also governed by our Terms of Purchase, Shipping Policy and Return Policy. Our Privacy Policy explains personal information processing. Mandatory consumer rights prevail over any conflicting provision.
Permitted use and accounts
You must have legal capacity to enter a binding agreement or use the site with appropriate lawful authorization. Provide accurate information and protect any account credentials. Do not impersonate another person, submit fraudulent orders, interfere with security, distribute malicious code, infringe intellectual property or use the site unlawfully. We may restrict access for material misuse, while preserving valid order and refund obligations.
Website information and intellectual property
We aim to present accurate descriptions, prices and availability. Display settings may affect perceived colors; they do not excuse a material mismatch with the description. If we identify a significant error affecting an order, we will explain it and seek your agreement to a correction or provide a cancellation and refund. We will not impose a higher price after purchase without your consent.
Site text, images, branding and other protected materials belong to us or their respective licensors. You may use the site for personal shopping purposes. Other reproduction or commercial use requires permission unless applicable law allows it.
Third-party services and submissions
Payment, delivery and other features may involve independent providers. We remain responsible for our own obligations and do not disclaim all responsibility merely because a provider is involved. Third-party links are provided for convenience and have their own terms. If you submit a review or other content, you confirm that you have the necessary rights and that it is lawful. You give us a nonexclusive permission to display and reproduce it to operate and promote the store, subject to your privacy rights and applicable law. We do not claim ownership of your submission or permission to fabricate an endorsement.
Service availability and liability
We use reasonable efforts to keep the site functional and secure but cannot promise uninterrupted access. To the extent permitted by law, we are not liable for losses that were not reasonably foreseeable when the agreement was made or losses arising solely from commercial use of a consumer shopping service. Nothing excludes liability for fraud, deliberate misconduct, death or personal injury caused by negligence where exclusion is prohibited, or any liability or consumer remedy that cannot lawfully be limited. These terms do not replace the remedies described in our purchase and return policies.
Governing law and dispute handling
These terms are governed by the laws of the People’s Republic of China, excluding conflict-of-law rules, subject to mandatory consumer protections in your place of residence. Contact service@lunvexal.com first so we can seek a practical resolution. If unresolved, disputes may be brought before the competent courts at the company's registered location, except where applicable law gives you a right to bring a claim before another court or regulator. No mandatory arbitration requirement or class-action waiver is imposed here.
Changes and severability
We may revise these terms for future use by publishing an updated version and date. Material changes receive additional notice where required. The terms applicable when an order was placed continue to govern that purchase unless a lawful, expressly agreed change applies. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law.
Business Information
Lunvexal is operated by Shaanxi Chaoyongkun Yuqing Technology Co., Ltd.
Registered business address: G157, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.
Website: https://lunvexal.com
Email: service@lunvexal.com
Telephone: +86 29-38020286
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays. These are customer support hours, not a statement that the company is located in the United States. We aim to respond within two business days.
